Account Closure and Deletion Policy

This policy explains how an eligible user may request account closure and how records are handled.

Submit the request through the authenticated account or authorised support route.

IXF verifies the requester and their authority before changing account access or records.

Outstanding agreements, payments, settlements, disputes or legal holds may need resolution before closure.

Closure removes or restricts future account access according to the confirmed request and applicable terms.

Some records may be retained for legal, regulatory, security, accounting, dispute or transaction-integrity purposes.

Eligible information may be deleted or anonymised when retention is no longer required.

Contact IXF if you need help understanding an account-closure request.