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FAQ
Clear answers about getting started, financing, investing, pricing, security and support.

Invoice financing helps an eligible Business access working capital against an issued and unpaid invoice, subject to verification, review, pricing, and funding conditions.
Businesses submit eligible invoices for review. Eligible opportunities may then be presented to Investors, followed by funding, Buyer payment, and settlement.
Eligible Businesses and Investors can register. Access to financing, Marketplace, or transaction workflows depends on the applicable verification, agreements, and activation requirements.
Timing depends on verification, eligibility, pricing acceptance, funding progress, bank checks, and final authorisation. A submission does not guarantee Funding Release.
Requirements vary by account type and stage. Upload identity, Business, invoice, and supporting evidence only through the authenticated upload route shown in your account.
IXF presents the applicable pricing before acceptance. The public Business platform fee is 1% of invoice value and the Investor platform fee is 0%.
The public Business platform fee is 1% of invoice value. You can review the final pricing and applicable terms before accepting.
The public Investor platform fee is 0%. Each opportunity presents its own return information, duration, risk grade and funding progress.
It is the indicative total return shown for the full opportunity tenure. Actual timing and outcome depend on the terms, Buyer Payment and settlement.
KYC and KYB checks help verify identity and Business information before an account can be activated.
Use only the authenticated private upload route shown in your account. Never use public search or enquiry fields for passwords, OTPs, banking credentials, invoices, or identity records.
Use the public Support page for general guidance. Signed-in users should use secure account support for account-specific matters.
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Visit the Help Centre for guidance or contact the IXF team when you need personal assistance.
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