Grievance Redressal

IXF provides an authorised route for eligible service, privacy, access and platform grievances.

Describe the issue, relevant date, account context and requested resolution without sending passwords, OTPs or unnecessary sensitive documents.

We acknowledge an eligible grievance through the contact details supplied and may request relevant information.

The appropriate team reviews available records and provides a response or status update.

Resolution timing depends on the issue, evidence, third parties and applicable obligations.

If the response does not resolve the concern, use the escalation route stated in the acknowledgement.

Share only information necessary for the grievance and use the authenticated upload route when requested.

Use the Contact page and choose the grievance enquiry type to begin.