Privacy Policy

This Privacy Policy explains how InvoiceXFinance handles personal information when you use our website, platform and support channels.

We may collect contact and account details, Business or Investor profile information, verification and bank information, documents, transaction and platform activity, device and security information, communications and support requests. The information collected depends on the service and your role.

We use information to create and protect accounts, verify identity and Business details, provide requested services, review financing and investment activity, process permitted transactions, communicate with you, prevent fraud, support customers, comply with applicable obligations and improve IXF.

We may share information with service providers, verification and payment partners, professional advisers, authorities or transaction participants where needed for the stated service, your instruction, legal obligations, security or the applicable terms. We do not make sensitive account documents public.

IXF uses organisational and technical safeguards designed to protect information, including secure access, account permissions, protected document handling and activity monitoring. No service can eliminate every security risk.

We retain information for as long as needed for the purpose collected and for legal, regulatory, accounting, security, dispute and transaction-integrity requirements. Eligible information may then be deleted or anonymised.

Subject to applicable law, you may ask to access or correct personal information, manage optional communications, raise a privacy concern or request eligible account closure through our support channels. Some records cannot be deleted immediately where retention is required.

Account closure requests are verified before action. Some records may need to be retained for legal, security, transaction or dispute purposes.

Do not send passwords, OTPs, banking credentials or identity documents through public forms or ordinary email. Use only the authenticated route shown in your account.

Use the IXF Contact page for a privacy question or the Grievance Redressal process if you want to raise a formal concern.