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Browse Help Topics
Choose the topic that best matches your question.
Account & Onboarding
Account creation, contact verification, KYC, KYB and activation.
Business Financing
Eligibility, invoices, pricing, funding and repayment.
Investor / Marketplace
Opportunities, risk, portfolio and settlement guidance.
Payments & Settlement
Buyer payment, wallet, payout and settlement guidance.
Technical Support
Sign-in, device, page or account-access help.
Other / Grievance
General questions, complaints and the grievance process.
Frequently Asked Questions
Where can I review public regulatory information?
The Trust Centre shows current regulatory and certification information approved by IXF for public viewing. Published terms and disclosures remain the official source.
Where should private data be submitted?
Use the secure page shown in your account. Never send passwords, OTPs, bank credentials, or private documents through public channels.
What are the charges?
The public Business platform fee is 1% of invoice value and the Investor platform fee is 0% platform fee. Final terms are presented before acceptance.
Choose the right support channel
- General guidance
- Help Centre, FAQ and Guides
- General enquiry
- Phone, email or contact form
- Account matter
- Secure support after sign-in
Response time depends on the type of question and the review needed.
Still need help?
Choose authenticated support for an account matter or the public contact route for a general enquiry.